01 /Tag — Reliability
Research tagged Reliability.
2 entries in this topic.
- 01ExperimentOctober 20, 2026 (3d ago)
Why voice AI agents create duplicate bookings
A repeated confirmation should reuse one booking result. Here is how I test that behavior in my Voice Reliability Lab, and where production safeguards must go further.
- 02Deep diveSeptember 12, 2026 (1mo ago)
Your voice agent heard the correction. The tool still got the old request
A natural conversation can hide a stale or unconfirmed tool call. Action integrity links the caller's latest intent to an explicit confirmation and one observable execution.