01 /Tag — Testing
Research tagged Testing.
5 entries in this topic.
- 01ExperimentOctober 20, 2026 (3d ago)
Why voice AI agents create duplicate bookings
A repeated confirmation should reuse one booking result. Here is how I test that behavior in my Voice Reliability Lab, and where production safeguards must go further.
- 02Deep diveSeptember 12, 2026 (1mo ago)
Your voice agent heard the correction. The tool still got the old request
A natural conversation can hide a stale or unconfirmed tool call. Action integrity links the caller's latest intent to an explicit confirmation and one observable execution.
- 03NoteSeptember 8, 2026 (1mo ago)
Your voice agent understood the call. Did it capture the customer?
Names, emails, phone numbers, and addresses are easy to hear incorrectly and expensive to save incorrectly. Here is how I would test customer-detail capture before a voice agent takes real calls.
- 04NoteSeptember 7, 2026 (1mo ago)
When can an AI receptionist safely say 'you're booked'?
A calendar timeout can leave a booking in an uncertain state. Here is how I would test confirmations, retries, and dispatch handoffs before an AI receptionist takes real calls.
- 05NoteSeptember 6, 2026 (1mo ago)
What to test before an HVAC voice agent takes real calls
A practical pilot checklist: service-area checks, uncertain scheduling, human handoff, failure handling, and the records dispatch actually needs.